Legal

Privacy Policy

How we collect, use, and protect personal information.

Last updated: 13 November 2026. This policy applies to www.sustema.co.zw and to personal information we process in the course of providing our services.

1. Introduction

Sustema Dynamics is an information systems consulting and solution development firm based in Harare, Zimbabwe. We handle personal information lawfully, fairly, and transparently. This policy explains what we collect, why we collect it, how long we keep it, and the choices you have.

2. Information we collect

We collect information you give us directly, information generated when you use our website, and information we receive from third parties in the course of delivering services.

  • Contact details: name, surname, email address, cellphone number, company name.
  • Enquiry content: the message you send through our contact form and the service you are interested in.
  • Recruitment data: CV, cover letter, portfolio links, and the role you apply for.
  • Newsletter subscriptions: email address, subscription timestamp, and IP address.
  • Technical data: IP address, browser type, device type, pages visited, and referral source.

3. How we use information

We use personal information to respond to enquiries, prepare proposals, deliver and support the services you have engaged us for, assess job applications, send newsletter communications you have subscribed to, keep our website secure, meet legal and accounting obligations, and improve how we work. We do not sell personal information.

4. Sharing and disclosure

We share personal information only where necessary: with service providers who host our website, deliver email, or provide analytics and spam protection; with professional advisers such as auditors and lawyers; with authorities where the law requires it. All processors are required to handle information confidentially.

5. Retention

Enquiry records are kept for up to 36 months from the last interaction. Recruitment records for unsuccessful applicants are kept for up to 12 months. Newsletter subscriptions are retained until you unsubscribe. Client project records are kept for the duration of the engagement and for the period required by law and professional practice afterwards.

6. Security

We apply administrative, technical, and organisational safeguards, including encrypted transport, access controls, hashed credentials, CSRF protection on forms, and restricted access to production systems. If a breach affects your rights, we will notify you and the relevant authority without undue delay.

7. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, ask us to delete it, object to certain processing, and request a copy in a portable format. You can unsubscribe from our newsletter at any time using the link in any email we send. To exercise any other rights, email info@sustema.co.zw.